Choosing a Home Care Provider in York /
Retire-At-Home has over 20 years of experience as a Home Care Provider. We have developed a list of basic questions you should ask any Home Care Provider as you look around for the best care for you or a loved one.
1. What services are provided?
2. Is a referral from my doctor required?
3. What is the wait time between my initial request for service and the first home visit?
4. Is there a minimum charge?
5. Will my private insurance cover the cost of your service?
6. Are you an accredited healthcare service?
7. Are your caregivers trained? What levels of education or experience do they have?
8. Are your health care providers insured?
9. Are there nurses with specialized training in certain diseases or injuries?
10. Will a caregiver be permanently assigned to me, or will there be a new caregiver each time?
11. Can your caregivers be called in on short notice? Is there an extra charge?
12. Can you provide your services on holidays or after normal business hours?
13. Who should I call in case of emergency, even after-hours?
5 Mistakes you should avoid in choosing home care:
The vast majority of individuals and families only begin to look into the various factors involved in shopping for home care when an emergency need has already arisen. The nature of these difficult circumstances can create an overwhelming and stressful setting in which you find yourself needing to make important decisions to select a home care service for your loved one, with only a minimal amount of knowledge of the types of questions you should be asking.
Here are 5 mistakes you should avoid in choosing home care:
Mistake #1: Assuming it is covered. Many Canadians believe that because we live in Canada and have “universal healthcare” that everything is automatically taken care of. A large portion of the people we connect with are shocked to learn how minimal the subsidies for home care are. Don’t assume that you or your loved one is covered – ask your doctor.
Mistake #2: Assuming parents will automatically be ready to accept help. Having your parents be willing to accept care just because their situation requires it isn’t necessarily how things will pan out. Many family members that contact us to discuss implementing assistance for their parents are also dealing with a lot of resistance from their parents related to accepting help. This is a common challenge that can be overcome with the appropriate approach. Ask each home care agency what they will do to make sure they help your loved one with the transition into accepting help and how they will manage resistance.
Mistake #3: Assuming all home care companies are managed by nurses or healthcare professionals. Make sure the company you use is an experienced home care provider that offers Nurse supervision and direction of caregivers. As your loved ones grow older, their needs will increase and it will become important to have the right professionals managing their evolving situation.
Mistake #4: Hiring private caregivers. Some families hire privately, often “under-the-table”, for cash. There are thousands of documented cases in Canada of abuse and theft in situations of private care. Many people are hired through sites like Kijiji or Craigslist, with minimal research having been done into their credentials or background. Aside from possible illegalities of working under the table, and personal risks of injury and theft with uninsured care, remember that any employee needs proper, ongoing training and supervision to handle the care of your loved one.
Mistake #5: Many people base the decision for care solely on price. It is important to remember that price is only important in the absence of value. Price is absolutely a relevant consideration, but what about the importance of “Registered Nurse Supervision”, properly insured agency, meeting national standards for care? Is the agency “customer-service oriented”? How often will they communicate with you about the changing needs of your loved one? There’s a lot more to be considered in this decision than just “price.” The right agency will work with you to develop a care plan that meets your needs, and will work within your allowable budget to provide you with the opportunity to get the most value for the money you can spend.
Contact us today to discuss the home care needs for you or a loved one in York / South Simcoe, or to book a Free Home Care Assessment with our Nurse.
We proudly serve the following communities in York / South Simcoe:
Newmarket, Aurora, Alliston, Tottenham, Beeton, Cookstown, Bradford – West Gwillimbury, Holland, Landing, Schomberg, Nobleton, King City, Mount Albert, East Gwillimbury, Ballantrae, Georgina.
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